At Kente Cove Ltd, we respect your privacy and your right to control your personal information. This Account & Data Deletion Policy explains how registered users can request account deletion, how personal data is handled after deletion, and the circumstances under which certain information may be retained.

As a kids fashion eCommerce platform serving parents and guardians shopping for children, we are committed to responsible data handling, transparency, and compliance with applicable privacy laws including the Nigeria Data Protection Regulation (NDPR), Nigeria Data Protection Act (NDPA), and where applicable, the General Data Protection Regulation (GDPR).

This policy applies to all registered users of our website and services.

By using our platform, you acknowledge that you have read and understood this Account & Data Deletion Policy.

1. Introduction

This policy outlines the procedures for deleting user accounts and removing personal data from our systems.

We believe users should have clear control over their information and the ability to request deletion when they no longer wish to use our services.

This policy covers:

  • Account deletion requests
  • Personal data erasure
  • Child-related data deletion
  • Data retention exceptions
  • Processing timelines
  • Security during deletion

This policy applies to all customers, account holders, and registered users of Kente Cove Ltd.

2. User Rights to Data Deletion

Under applicable data protection laws, users have the right to:

  • Request deletion of their account
  • Request erasure of personal data
  • Withdraw previously given consent for data processing
  • Request removal from marketing communications
  • Request access to personal information before deletion
  • Request clarification regarding retained records

These rights are aligned with:

  • Nigeria Data Protection Regulation (NDPR)
  • Nigeria Data Protection Act (NDPA)
  • GDPR principles for applicable international users

Kente Cove Ltd is committed to respecting these rights and handling requests fairly and securely.

3. Scope of Data Deletion

When an approved deletion request is processed, we will delete or anonymize personal data where legally permitted.

This may include:

Personal Information
  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Saved account details
  • Login credentials
Account Information
  • User profile information
  • Saved preferences
  • Wishlist items
  • Shopping history visibility
  • Saved delivery addresses
Marketing Preferences
  • Newsletter subscriptions
  • Promotional email preferences
  • SMS marketing consent
  • Personalized recommendation settings

Certain information may remain subject to legal retention requirements explained below.

4. Data That May Be Retained

Some information may be retained even after account deletion where required by law or legitimate business obligations.

This may include:

Legal and Financial Records
  • Tax records
  • Accounting documents
  • Completed transaction records
  • Invoices and payment confirmations
Fraud Prevention and Security
  • Fraud investigation records
  • Dispute resolution history
  • Security logs
  • Abuse prevention records
Regulatory Compliance
  • Records required by Nigerian consumer protection laws
  • Financial compliance obligations
  • Audit documentation

Retained data:

  • Will be securely stored
  • Will not be used for marketing
  • Will only be accessed where legally necessary

We retain only the minimum information required by law.

5. Child Data Deletion

Protecting children’s privacy is a top priority for Kente Cove Ltd.

As our platform serves parents and guardians purchasing products for children, any child-related information collected is handled with extra care.

Parents or legal guardians may request deletion of:

  • Child clothing preferences
  • Size information
  • Age range details
  • Saved style preferences
  • Any child-related order notes

Child data deletion requests receive priority handling.

To protect privacy, we may require verification to confirm that the requester is the authorized parent or legal guardian.

We do not knowingly collect personal information directly from children without appropriate parental involvement.

6. Account Deletion Process

Users may request account deletion through the following process:

Step 1: Submit a Request

Send your request through:

  • Registered email address
  • Customer support email
  • Account settings (if self-service deletion is available)
Step 2: Provide Required Information

Include:

  • Registered full name
  • Email address linked to the account
  • Phone number (if applicable)
  • Order ID (if available for verification)
Step 3: Verification

Our team may contact you to verify account ownership before proceeding.

Step 4: Acknowledgment

Kente Cove Ltd will confirm receipt of your deletion request.

Step 5: Processing

Approved requests are processed within 7–14 business days, depending on verification and data complexity.

7. Verification Process

To prevent unauthorized deletion requests and protect account security, we may request identity verification before processing deletion.

Verification may include:

  • Confirmation from the registered email address
  • Account ownership confirmation
  • Recent order reference
  • Identity proof where necessary

This process helps prevent fraud, unauthorized access, and accidental deletion.

Kente Cove Ltd reserves the right to delay deletion until verification is successfully completed.

8. Data Deletion Timeline

Deletion occurs in stages depending on the type of data involved.

Account Deactivation

Account access may be disabled immediately or within 24–48 hours after verification.

Full Data Deletion

Complete deletion or anonymization of eligible personal data may take between:

7 to 30 business days

depending on:

  • Legal review requirements
  • Backup system cycles
  • Third-party service coordination
  • Internal compliance checks

Users will be notified once deletion has been completed.

9. Impact of Account Deletion

Once your account is deleted, you will permanently lose access to:

  • Your customer account
  • Order history visibility
  • Saved addresses
  • Wishlist and favorites
  • Shopping preferences
  • Saved cart items
  • Personalized recommendations
  • Loyalty points or rewards (if applicable)

Please note:

Account deletion is generally irreversible.

If you wish to shop again in the future, you will need to create a new account.

10. Backup and Residual Data

Some information may remain temporarily stored in secure backup systems after deletion.

This occurs because:

  • Backup systems operate on scheduled cycles
  • Security restoration protocols require temporary retention

Backup data:

  • Is not actively used
  • Is protected with strict security controls
  • Is automatically deleted during the next backup cycle

Residual backup data is retained only for technical recovery and security purposes.

11. Third-Party Data Handling

Where applicable, we may notify trusted third-party service providers involved in your account operations.

This may include:

  • Payment processors
  • Shipping and logistics providers
  • Marketing platforms
  • Email communication services
  • Customer support tools

We will request deletion or restriction of personal data where contractually and legally possible.

Please note that some third parties may retain records independently for legal or financial compliance purposes.

Kente Cove Ltd does not sell personal data to third parties.

12. Re-Registration After Deletion

Users are free to create a new account at any time after deletion.

However:

  • Previously deleted data will not be restored
  • Old order history will not be recovered
  • Previous saved preferences will be lost
  • Past loyalty benefits may not be restored

A new account will be treated as a completely new registration.

13. Security Measures

We apply strict security measures during the deletion process to protect user information.

This includes:

  • Secure access controls
  • Restricted staff permissions
  • Encrypted handling of personal data
  • Verification before deletion approval
  • Secure deletion procedures
  • Monitoring against unauthorized access

Our goal is to ensure that deletion requests are completed safely and responsibly.

14. Compliance with Regulations

This policy is designed in compliance with:

  • Nigeria Data Protection Regulation (NDPR)
  • Nigeria Data Protection Act (NDPA)
  • GDPR principles where applicable

We remain committed to lawful, transparent, and ethical handling of personal data for all users.

Special attention is given to privacy rights involving children and parent-controlled shopping experiences.

15. Policy Updates

Kente Cove Ltd may update this Account & Data Deletion Policy from time to time to reflect:

  • Legal changes
  • Privacy regulation updates
  • Service improvements
  • Security enhancements
  • Business operational changes

Updated versions will be published on this page and become effective immediately upon posting.

Continued use of our platform after updates means acceptance of the revised policy.

We encourage users to review this page regularly.

16. Contact Us

For account deletion requests, privacy concerns, or data-related questions, please contact us:

Contact Details:

  • Address:  Kente Cove Ltd, Lagos, Nigeria

We are committed to protecting your privacy, respecting your data rights, and ensuring secure and transparent account management across our platform.