Effective Date: 22 September 2026
Last Updated: 22 September 2026
1. Your Choices About Your Account and Information
Kente Cove Ltd understands that customers may eventually wish to close their online account or request deletion of eligible personal information.
This Policy explains how requests involving accounts and personal data associated with kentecove.com are handled.
Closing an account and deleting every transaction record are not necessarily the same thing because certain information may need to remain for legitimate or legal purposes.
2. Requesting Account Closure
To request closure of a Kente Cove Ltd customer account, email:
support@kentecove.com
You may use “Account Closure Request” as the subject.
Where possible, contact us from the email address associated with the account.
Please do not send passwords or payment credentials.
3. Requesting Data Deletion
Customers may request deletion of eligible personal information by contacting our support team.
A request may use the subject:
“Personal Data Deletion Request”
Please explain whether you are requesting:
- Account closure
- Deletion of eligible personal information
- Both
- Removal of particular information
Clear instructions help us review the correct records.
4. Identity Verification
Before permanently changing or deleting personal information, we may need to verify that the requester is authorised to make the request.
Verification is intended to prevent another person from maliciously deleting or obtaining access to customer information.
Only information reasonably necessary for verification should be requested.
5. What Happens When an Account Is Closed?
After account closure, the customer may lose access to features requiring authentication.
Depending on website functionality, this can include account dashboards, saved preferences, and order information displayed through the account.
Account closure does not automatically erase every lawful business record connected with previous purchases.
6. Information Eligible for Deletion
Where information is no longer required and no legal or legitimate reason exists to retain it, we may delete or appropriately anonymise it.
The exact information affected will depend on the customer’s account activity and previous transactions.
7. Information That May Need to Remain
Certain records may need to be retained after a deletion request for purposes such as:
- Completed orders
- Accounting
- Refund records
- Payment disputes
- Fraud prevention
- Legal claims
- Regulatory requirements
- Consumer disputes
Where information must remain, its use should be limited to the relevant lawful purpose.
8. Active Orders
If an order is still being prepared or delivered, immediate deletion of all associated information may not be possible.
Relevant information may still be necessary to complete delivery, communicate order status, handle cancellation, or provide an eligible refund.
Deletion can be reassessed once the active transaction has been resolved.
9. Open Returns or Refunds
Information needed for an unresolved return, exchange, or refund may remain until the matter is completed.
Deleting the relevant transaction details too early could prevent us from verifying the purchase or providing the requested resolution.
10. Children’s Personal Information
If a parent or guardian believes a child has independently provided personal information to Kente Cove Ltd without appropriate permission, they may request that we review the matter.
Where deletion is appropriate and no lawful reason requires retention, reasonable steps will be taken to remove the information.
Do not send additional sensitive information about the child unless genuinely required for us to identify the issue.
11. Marketing Preferences
Closing an account is not required simply to stop promotional communications.
Customers can use an available unsubscribe mechanism or contact us.
Limited suppression information may sometimes remain so that we can remember and respect an opt-out request.
12. Payment Providers
Information processed independently by a payment provider may not be under Kente Cove Ltd’s direct control.
Closing a Kente Cove Ltd account therefore does not automatically delete information that another organisation must independently retain under its own legal responsibilities.
13. Cookies
Deleting an account does not automatically erase cookies stored in a customer’s browser.
Browser settings can generally be used to remove stored cookies.
Where available, our cookie preference controls may also allow optional tracking choices to be changed.
14. Backup Information
Information removed from active systems may temporarily remain in protected backup environments.
Backups may be maintained for cybersecurity, disaster recovery, or system restoration.
Data remaining solely within backups should not ordinarily be reused for unrelated active purposes and may disappear through the normal backup lifecycle.
15. Anonymisation
Where appropriate, information may be converted into a form that no longer reasonably identifies an individual.
Properly anonymised information may be retained for statistical, operational, or analytical purposes where legally permitted.
16. When We May Limit a Request
A deletion request may be limited where information must be retained for a lawful reason.
Examples include active transactions, financial records, fraud prevention, legal obligations, disputes, or legal claims.
Where appropriate, we will explain why a particular request cannot be fully completed.
17. Other Privacy Rights
Depending on applicable law, customers may have rights beyond deletion, including access, correction, restriction, objection, portability, or withdrawal of consent.
Our Privacy Policy provides further information.
18. Policy Updates
This Policy may be revised if our account systems, privacy procedures, or legal responsibilities change.
The current revision date will be displayed on this page.
19. Contact Us
For account closure, data deletion, or privacy-related requests, contact:
Kente Cove Ltd
Website: kentecove.com
Business Address: 54, Igbo Quarters, Filindabo, Abuja, FCT, Nigeria
Information Email: info@kentecove.com
Support Email: support@kentecove.com
Please provide enough information for us to identify the relevant account or records without sending passwords, complete payment credentials, or unnecessary information concerning a child.