Welcome to Kente Cove Ltd. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting, browsing, creating an account, or making a purchase on our platform, you agree to comply with and be bound by these Terms & Conditions.

Kente Cove Ltd operates as a kids fashion and apparel eCommerce platform in Nigeria, offering children’s clothing, footwear, accessories, and related fashion products. These terms apply to all users of the website, including visitors, registered users, customers, and account holders.

Please read these terms carefully before using our services.

1. Introduction

Kente Cove Ltd is the owner and operator of this website and all related online services offered through our platform.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Refund Policy, Shipping Policy, and other related policies.

If you do not agree with any part of these terms, you should not use our website or services.

These terms apply to all users, including:

  • Website visitors
  • Registered account holders
  • Customers making purchases
  • Newsletter subscribers
  • Users interacting with customer support

2. Eligibility to Use the Website

To use our platform and make purchases, users must be at least 18 years old or have the legal capacity to enter into binding agreements under Nigerian law.

Since our products are designed for children, purchases must be made by parents, guardians, or authorized adults acting on behalf of minors.

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the platform under the supervision of a parent or legal guardian
  • You are legally eligible to enter into transactions
  • All information you provide is accurate and truthful

Kente Cove Ltd reserves the right to refuse access or service where eligibility requirements are not met.

3. Account Registration and Responsibilities

Users may create an account to enjoy faster checkout, order tracking, wishlist access, and personalized shopping experiences.

When registering an account, you agree to:

  • Provide accurate, current, and complete information
  • Keep your login credentials secure
  • Update your information when necessary
  • Accept responsibility for activities conducted under your account

You are responsible for maintaining the confidentiality of your username and password.

Kente Cove Ltd reserves the right to:

  • Suspend or terminate accounts
  • Refuse service
  • Restrict access
  • Cancel suspicious registrations

This may occur if misuse, fraud, false information, or violation of these terms is detected.

4. Product Information and Accuracy

Kente Cove Ltd offers kids’ fashion products including:

  • Children’s clothing
  • Kids footwear
  • Fashion accessories
  • Seasonal collections
  • Special occasion outfits

We make every reasonable effort to ensure that product descriptions, images, sizes, availability, and pricing are accurate and up to date.

However:

  • Minor errors may occur
  • Product colors may vary depending on screen settings
  • Sizes may differ slightly based on design and manufacturer
  • Product availability may change without notice

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice, including after an order has been placed.

5. Pricing and Payment Terms

All prices displayed on our website are listed in Nigerian Naira (NGN) unless otherwise stated.

We accept secure payments through trusted payment providers using methods such as:

  • Debit cards
  • Credit cards
  • Bank transfers
  • Online payment gateways
  • Other approved local payment options

Full payment must be completed and successfully verified before order processing begins.

Kente Cove Ltd reserves the right to:

  • Reject failed transactions
  • Cancel suspicious payments
  • Hold orders for verification
  • Prevent fraudulent activities

We do not store sensitive payment details such as full card numbers or CVV information.

6. Order Acceptance and Cancellation

All orders placed on our website are subject to acceptance, verification, and product availability.

After placing an order, you will receive an order confirmation. This does not automatically guarantee final acceptance.

Kente Cove Ltd may cancel orders for reasons including:

  • Product out of stock
  • Pricing errors
  • Payment verification issues
  • Suspected fraud
  • Incomplete customer information
  • Delivery limitations

If your order is cancelled after payment, you will be notified and an appropriate refund will be processed where applicable.

Customers may also request cancellation before an order is processed or shipped, subject to our Refund and Cancellation Policy.

7. Shipping and Delivery

Shipping, dispatch, delivery timelines, and logistics are governed by our separate Shipping & Delivery Policy.

This policy explains:

  • Delivery coverage
  • Processing timelines
  • Shipping fees
  • Delivery delays
  • Failed delivery attempts
  • Damaged or missing packages

By placing an order, you also agree to the terms outlined in our Shipping & Delivery Policy.

8. Returns and Refunds

Returns, exchanges, refunds, and cancellations are governed by our separate Refund, Return & Cancellation Policy.

This policy includes:

  • Return eligibility
  • Non-returnable items
  • Refund timelines
  • Exchange procedures
  • Cancellation conditions

Users are encouraged to review the full Refund Policy before making a purchase.

9. Intellectual Property Rights

All content available on this website is the exclusive property of Kente Cove Ltd and is protected by intellectual property laws.

This includes:

  • Brand name
  • Logos
  • Product images
  • Website design
  • Graphics
  • Product descriptions
  • Written content
  • Marketing materials
  • Digital assets

Users are strictly prohibited from:

  • Copying
  • Reproducing
  • Republishing
  • Selling
  • Distributing
  • Modifying
  • Exploiting any content without written permission

Unauthorized use may result in legal action.

10. User Conduct and Restrictions

Users must use the website responsibly, ethically, and lawfully.

You must NOT:

  • Use the website for illegal activities
  • Attempt hacking, unauthorized access, or security breaches
  • Upload viruses, malware, or harmful content
  • Submit false or misleading information
  • Abuse customer reviews or feedback systems
  • Engage in fraudulent transactions
  • Misuse promotional offers
  • Disrupt website functionality

Violation of these rules may result in account suspension, permanent bans, legal action, or reporting to relevant authorities.

11. Kids Fashion Specific Disclaimers

Kente Cove Ltd provides products designed for children but intended to be purchased by adults such as parents and guardians.

Please note:

  • Product sizes may vary depending on design and manufacturer
  • Colors may appear differently across devices and screens
  • Parents are responsible for selecting appropriate sizes and product suitability
  • Seasonal collections may vary slightly from displayed samples

We recommend reviewing size guides carefully before placing an order.

Kente Cove Ltd is not responsible for incorrect size selection made by customers.

12. Limitation of Liability

To the fullest extent permitted by law, Kente Cove Ltd shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Loss of data
  • Delays caused by third parties

Our total liability for any claim relating to a purchase shall not exceed the amount paid by the customer for the specific product involved.

Use of the website is at your own risk.

13. Indemnification

By using our website, you agree to indemnify, defend, and hold harmless Kente Cove Ltd, its owners, staff, affiliates, and service providers from any claims, damages, liabilities, legal expenses, or disputes arising from:

  • Violation of these Terms & Conditions
  • Fraudulent activity
  • Misuse of the website
  • Breach of applicable laws
  • Unauthorized account activity

This protection applies to both direct and indirect claims.

14. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, process, store, and protect your personal information.

This includes:

  • Data collection
  • Cookies
  • Payment security
  • Customer information
  • Child-related data protection
  • Marketing communications

By using our services, you also agree to our Privacy Policy.

15. Third-Party Services

Our website may rely on third-party services to operate effectively, including:

  • Payment gateways
  • Shipping providers
  • Delivery partners
  • Hosting services
  • Analytics tools
  • Marketing platforms

While we carefully select service providers, Kente Cove Ltd is not responsible for failures, delays, errors, or disruptions caused by third-party platforms.

Users are encouraged to review third-party service policies where applicable.

16. Termination of Use

Kente Cove Ltd reserves the right to suspend, restrict, or permanently terminate access to our website or services without prior notice if:

  • These Terms & Conditions are violated
  • Fraudulent activity is suspected
  • Security risks are detected
  • False information is provided
  • Abuse of services occurs

Termination may also include cancellation of pending orders where necessary.

17. Governing Law and Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes, claims, or legal matters arising from the use of this website shall be handled exclusively by competent courts within Nigeria.

Users agree to submit to the jurisdiction of Nigerian courts.

18. Updates to Terms

Kente Cove Ltd reserves the right to update, modify, or revise these Terms & Conditions at any time to reflect:

  • Legal changes
  • Business improvements
  • Operational updates
  • Regulatory requirements

Updated terms will be published on this page.

Continued use of the website after updates means you accept the revised Terms & Conditions.

We encourage users to review this page regularly.

19. Special Compliance (E-commerce + Kids Category)

As a kids fashion eCommerce brand, Kente Cove Ltd is committed to ethical business practices and responsible customer engagement.

We ensure:

  • Marketing is directed toward parents and guardians, not children
  • No direct targeting of children for financial transactions
  • Compliance with Nigerian consumer protection laws
  • Compliance with NDPR and privacy regulations
  • Safe and transparent online shopping practices

We prioritize fairness, trust, and child-safe commerce standards across our operations.

20. Contact Us

For questions, concerns, legal notices, or support regarding these Terms & Conditions, please contact us:

Contact Details:

  • Address:  Kente Cove Ltd, Lagos, Nigeria

We are committed to providing transparent, secure, and reliable customer service for all users.