Effective Date: 22 September 2026
Last Updated: 22 September 2026
1. Privacy at Kente Cove Ltd
At Kente Cove Ltd, protecting customer information is part of creating a dependable online shopping experience for families.
This Privacy Policy explains how Kente Cove Ltd (“Kente Cove Ltd”, “we”, “our”, or “us”) may collect, use, protect, share, and retain personal information when you browse, create an account, purchase children’s fashion, communicate with us, or otherwise interact with kentecove.com.
Because our products are designed for children, we make an important distinction: our customers and website users are expected to be adults, parents, guardians, or other persons legally able to make purchases. We do not need children to create accounts or provide unnecessary personal information simply because they may wear our products.
This Policy should be read alongside our Cookie Policy, Data Usage Policy, Terms & Conditions, and other applicable website policies.
2. Information We May Collect
The information collected depends on how you use Kente Cove Ltd.
Customer and Account Details
When an adult customer registers or shops with us, we may receive information such as:
- Name
- Email address
- Account login information
- Billing address
- Delivery address
- Communication preferences
- Information included in customer enquiries
Only information reasonably necessary for providing our services should be requested.
Order Information
When you purchase children’s clothing or other products through Kente Cove Ltd, we may process information concerning:
- Products ordered
- Selected sizes or variations
- Order value
- Transaction status
- Purchase history
- Delivery details
- Returns
- Exchanges
- Cancellations
- Refunds
This information allows us to manage the customer relationship from checkout through fulfilment and after-sales support.
3. Children’s Information
Kente Cove Ltd sells products intended for children, but that does not mean our website is intended to collect personal information directly from children.
Purchases should be made by an adult or another person who has the legal capacity to complete the transaction.
We do not intentionally ask children to:
- Create customer accounts independently
- Submit payment information
- Provide unnecessary personal details
- Subscribe independently to marketing where valid adult or parental consent is required
- Send sensitive information through the website
Parents and guardians should supervise children’s interaction with online shopping services where appropriate.
4. Information About a Child Provided by an Adult
A parent or guardian may occasionally provide limited information relating to a child when asking about clothing size, fit, an order, or another legitimate customer-service matter.
Please provide only the minimum information necessary.
For example, general sizing or age-range information may sometimes be useful when asking about children’s clothing, but customers should avoid sending sensitive information, identification documents, photographs, health information, or other unnecessary personal details about a child.
Where children’s information is provided, we aim to use it only for the relevant legitimate purpose and according to applicable privacy requirements.
5. Payment Information
Payments may be handled through independent payment-processing systems made available during checkout.
Such providers may receive the financial information necessary to authorise and complete the transaction.
Kente Cove Ltd may receive limited transaction information, such as:
- Payment confirmation
- Transaction amount
- Transaction reference
- Payment status
Where payment credentials are entered directly into an external payment-processing environment, Kente Cove Ltd does not intentionally retain full card numbers, CVV/security codes, banking passwords, or similar sensitive payment credentials.
6. Technical Information
When you access kentecove.com, certain technical information may be generated automatically.
Depending on the website systems in use, this may include:
- IP address
- Device type
- Browser information
- Operating system
- Pages visited
- Session information
- Referral source
- Cookie identifiers
- Approximate date and time of access
- General website interactions
This information can help us maintain website functionality, understand performance, detect technical problems, and protect our online store.
7. How Information Reaches Us
Personal information may be collected when an adult customer:
- Creates an account
- Browse our children’s fashion collections
- Adds products to a shopping cart
- Completes checkout
- Makes a purchase
- Provides a delivery address
- Contacts customer support
- Requests a return or exchange
- Seeks a refund
- Subscribes to permitted communications
- Submits a review
- Uses website forms
- Interacts with cookies or similar technologies
Limited information may also be received from companies supporting payments, delivery, website infrastructure, security, or other necessary services.
8. How We Use Customer Information
Information may be used to operate Kente Cove Ltd and provide customers with a smooth online shopping experience.
Purposes may include:
- Creating and administering customer accounts
- Processing orders
- Confirming transactions
- Preparing products for dispatch
- Coordinating deliveries
- Sending relevant order updates
- Answering product and sizing enquiries
- Providing customer support
- Managing eligible exchanges
- Handling returns and refunds
- Maintaining transaction records
- Protecting customer accounts
- Detecting suspicious activity
- Maintaining website security
- Understanding website performance
- Improving store functionality
- Meeting applicable legal responsibilities
- Sending permitted promotional communications
We do not intend to collect personal information merely because it may be technically possible to do so.
9. Legal Grounds for Processing
Where applicable privacy law requires a specific legal basis, processing may rely on one or more appropriate grounds.
Contract
Information may be necessary to accept and fulfil a customer’s order, arrange delivery, maintain an account, or provide requested customer services.
Consent
Consent may apply to certain optional cookies, promotional communications, or other processing activities where permission is legally required.
Legal Requirements
Some records may need to be processed or retained to meet applicable legal, accounting, regulatory, or compliance responsibilities.
Legitimate Interests
We may process appropriate information for legitimate purposes such as preventing fraud, maintaining website security, administering our business, supporting customers, and improving our services, provided applicable individual rights are respected.
10. Order and Delivery Information
To deliver an order successfully, we may use customer details including the recipient’s name, address, contact information, and relevant order details.
Necessary information may be shared with delivery or logistics providers responsible for transporting the parcel.
Customers purchasing products for children should generally provide the adult customer’s or appropriate recipient’s delivery details, rather than unnecessary information identifying a child.
11. Returns, Exchanges and Refunds
When a customer asks to return or exchange children’s clothing, we may use information from the original order together with details concerning the request.
We may need information such as:
- Order reference
- Product involved
- Reason for return
- Product condition
- Relevant photographs where appropriate
- Refund status
These records can help us provide customer support, identify fulfilment problems, prevent fraudulent claims, and maintain appropriate transaction documentation.
12. Cookies
Kente Cove Ltd may use cookies and related website technologies.
Depending on the technologies enabled, cookies may help:
- Maintain shopping carts
- Keep customer sessions active
- Support checkout
- Remember preferences
- Improve website security
- Understand website performance
- Provide analytics
- Support permitted marketing activities
Where applicable law requires consent before optional cookies are activated, visitors should be given an appropriate choice.
Our Cookie Policy explains these technologies in more detail.
13. Marketing Communications
Adult customers may have the option to receive information about new collections, children’s fashion products, promotions, or other Kente Cove Ltd updates.
Marketing will be handled according to applicable consent and communication requirements.
Customers can unsubscribe from promotional communications.
Unsubscribing from marketing does not stop important service messages concerning purchases, delivery, refunds, account security, or customer-support matters.
We do not intend to direct consent-based promotional communications to children where valid adult or parental permission would be required.
14. Service Providers
Providing an online shopping service may require us to work with external companies.
Depending on our current systems, providers may assist with:
- Website hosting
- Payment processing
- Order fulfilment
- Delivery
- Website security
- Analytics
- Email communications
- Technical support
These providers may receive information reasonably necessary to perform their services.
Where they process personal information on our behalf, appropriate privacy and security expectations apply as required by law.
15. Sharing Personal Information
We do not disclose customer information without a legitimate reason.
Information may be provided to relevant service providers, professional advisers, regulatory authorities, courts, or authorised public bodies where necessary for providing services, protecting legal rights, or complying with lawful requirements.
Kente Cove Ltd does not sell or rent customers’ personal information to unrelated organisations for their own independent commercial use.
16. International Data Processing
Some companies supporting our website may operate infrastructure outside Nigeria.
As a result, personal information may sometimes be processed in another jurisdiction.
Where applicable law requires safeguards for an international transfer, we will consider appropriate legal mechanisms and protections.
Where GDPR applies, these may include recognised transfer mechanisms such as adequacy arrangements or Standard Contractual Clauses where appropriate.
17. Keeping Information Secure
We use reasonable measures designed to protect customer information against unauthorised access, misuse, alteration, loss, or disclosure.
Depending on the relevant system, safeguards may include:
- Secure website connections
- Access controls
- Authentication measures
- System monitoring
- Secure hosting practices
- Software maintenance
- Appropriate payment-processing arrangements
Customers also play an important role by protecting account passwords and avoiding sharing credentials.
No internet-based service can guarantee complete security.
18. How Long Information Is Kept
Different information serves different purposes, so we do not apply one arbitrary retention period to every record.
Retention may depend on:
- Whether an account remains active
- Order completion
- Delivery records
- Returns and exchanges
- Refunds
- Customer support history
- Accounting obligations
- Fraud-prevention needs
- Legal disputes
- Applicable record-keeping requirements
Information that no longer needs to remain identifiable may be deleted or anonymised where appropriate.
19. Your Privacy Choices and Rights
Depending on the privacy law applicable to you, you may have rights relating to your personal information.
These can include rights to:
- Request access
- Correct inaccurate information
- Request eligible deletion
- Restrict certain processing
- Object to certain uses
- Withdraw consent
- Request eligible data portability
- Opt out of promotional marketing
Legal exceptions may apply to some requests.
For security, we may verify a person’s identity before providing access to, modifying, or deleting personal information.
20. Parent and Guardian Requests
A parent or guardian who believes that a child has submitted personal information to Kente Cove Ltd without appropriate permission may contact us.
Please identify the concern clearly without sending additional unnecessary information about the child.
We will review the circumstances and take reasonable action where deletion, restriction, or another measure is appropriate under applicable law.
21. Data Breaches and Security Incidents
If we become aware of an incident involving personal information, we will take reasonable steps to understand what occurred, contain the issue, reduce further risk, and determine the appropriate response.
Where applicable privacy law requires notification to affected individuals or a relevant authority, we will follow those requirements.
22. Customer Reviews and Submitted Content
Where customers can submit reviews, comments, or images, they should avoid publishing children’s personal information unnecessarily.
Parents and guardians should consider a child’s privacy before uploading any content involving a child.
We may remove content that contains inappropriate personal information, violates website rules, creates a safety concern, or otherwise requires moderation.
23. External Websites
Our website may provide links to independently operated websites.
Once you visit an external service, its own privacy practices and terms apply.
Kente Cove Ltd does not control the information practices or security of unrelated third-party websites.
Customers should review those policies before providing personal information.
24. Account and Data Deletion
Adult customers may request closure of an account or deletion of eligible personal information.
Certain transaction records may still need to remain where required for accounting, completed purchases, fraud prevention, legal obligations, refunds, disputes, or legal claims.
Our Account & Data Deletion Policy explains the process in greater detail.
25. Updates to This Privacy Policy
We may revise this Privacy Policy when our website, services, technology, business practices, or applicable privacy requirements change.
The current version will be identified by the date displayed at the beginning and end of this page.
Where a change legally requires additional notice or consent, appropriate steps will be taken.
26. Applicable Privacy Requirements
Kente Cove Ltd operates from Nigeria and handles personal information in accordance with data protection requirements applicable to its operations.
Where another privacy framework, including the GDPR or UK GDPR, legally applies to a particular activity, relevant additional requirements will be considered.
The accessibility of our website from another country does not by itself mean that every privacy law in that country automatically governs all Kente Cove Ltd processing.
27. Contact Us
For questions about this Privacy Policy, customer information, children’s privacy concerns, or applicable privacy rights, contact:
Kente Cove Ltd
Website: kentecove.com
Business Address: 54, Igbo Quarters, Filindabo, Abuja, FCT, Nigeria
Information Email: info@kentecove.com
Support Email: support@kentecove.com
If your enquiry concerns personal information relating to a child, please provide only the information reasonably necessary for us to investigate the matter. Do not send passwords, complete payment credentials, or unnecessary sensitive information.