Effective Date: 22 September 2026
Last Updated: 22 September 2026
1. About Kente Cove Ltd Deliveries
This Shipping & Delivery Policy explains how purchases made through kentecove.com move from order confirmation to delivery.
Kente Cove Ltd aims to make receiving children’s clothing straightforward for parents, guardians, and other customers. This page explains order preparation, delivery information, shipping charges, tracking, delays, unsuccessful deliveries, damaged parcels, and related matters.
Delivery arrangements may vary according to destination, order details, and the logistics services available at the time.
2. Preparing Your Purchase
After an order has been successfully submitted and the required payment status has been confirmed, we may begin preparing the products for shipment.
Order preparation can involve:
- Checking the selected products and sizes
- Confirming stock availability
- Reviewing delivery details
- Preparing and packing the items
- Completing necessary order checks
- Arranging courier collection
Processing may take longer during high-volume periods, promotions, public holidays, or unexpected operational disruptions.
3. Delivery Coverage
We deliver orders to locations supported by the shipping arrangements currently available through Kente Cove Ltd.
Available destinations may change according to courier coverage and operational requirements.
Customers should provide a complete and serviceable address when ordering.
Where we cannot reasonably fulfil delivery to the submitted destination, we may contact the customer to discuss the available options.
4. Providing the Correct Address
Parents, guardians, and other customers are responsible for checking delivery information before completing an order.
Please ensure the address contains enough detail for the delivery provider to identify the destination.
Incorrect, incomplete, or outdated information can result in:
- Delivery delays
- Failed delivery attempts
- Parcels being returned
- Additional delivery costs
If you identify an address mistake after checkout, contact us promptly. Changes may not be possible once an order has been dispatched.
5. Shipping Charges
Delivery charges can differ depending on the order and destination.
Where shipping charges apply, the applicable amount should be displayed or communicated before the order is completed.
Factors that may influence shipping costs include destination, parcel characteristics, available delivery service, and any active delivery promotion.
Any free-delivery offer may be subject to separate eligibility requirements.
6. Estimated Arrival Times
Delivery dates or timeframes communicated by Kente Cove Ltd should generally be treated as estimates unless expressly stated otherwise.
Arrival can be affected by circumstances including:
- Destination
- Courier schedules
- Transportation disruptions
- Public holidays
- Weather
- Security conditions
- High delivery volumes
- Incorrect customer information
- Events outside our reasonable control
We avoid guaranteeing a specific delivery date where the timing ultimately depends on an independent courier network.
7. Dispatch Notifications
Where supported by our systems, customers may receive an update when an order leaves the fulfilment stage.
A dispatch communication may contain information such as an order reference or available shipment details.
Customers should retain their order reference until delivery and any applicable return period have been completed.
8. Tracking Information
Some shipments may include tracking functionality.
Where tracking is available, customers can use the details provided to review shipment progress.
Tracking information can sometimes take time to update after a parcel enters the courier network.
A delayed tracking update does not automatically mean the shipment has been lost.
9. Receiving an Order
Customers should arrange for the parcel to be received at the address submitted during checkout.
Where appropriate, an adult should receive or supervise receipt of an order containing products purchased for a child.
After delivery, customers should inspect the parcel and products within a reasonable period and report significant problems promptly.
10. Failed Delivery Attempts
A delivery attempt may fail if:
- The recipient is unavailable
- The address cannot be located
- Address information is incomplete
- Access to the property is restricted
- The parcel is refused
Depending on the courier’s procedures, another attempt, collection arrangement, or return to sender may follow.
Additional charges resulting directly from customer-provided incorrect information or repeated unavailability may apply where legally permitted.
11. Delayed Orders
Occasionally, an order may take longer than expected.
If your parcel has not arrived within the estimated period and there has been no useful tracking update, contact our support team.
Please provide the order reference so we can review available shipment information.
A delay alone does not necessarily mean that an order has been lost.
12. Missing or Lost Parcels
Where a shipment appears to be missing, Kente Cove Ltd may need to investigate with the relevant delivery provider.
The courier may require a reasonable period to search for or confirm the status of the parcel.
If the shipment is confirmed as lost, we will determine an appropriate solution based on the circumstances, stock availability, payment status, and applicable consumer rights.
13. Damaged Parcels
Please inspect a parcel if the packaging appears materially damaged when delivered.
If the children’s clothing or other purchased product inside has also been damaged, contact us promptly.
We may ask for:
- Your order reference
- Photographs of the parcel
- Photographs of the affected product
- A brief explanation of the damage
Please avoid washing, altering, or continuing to use a damaged item while the matter is being reviewed.
14. Incorrect Items
If your parcel contains the wrong product, size, colour, or other variation, notify us promptly.
Keep the item in its received condition while we review the matter.
Where reasonably necessary, we may request photographs to verify the fulfilment error before providing further instructions.
15. Orders Arriving in Separate Parcels
An order containing several products may sometimes be divided into more than one shipment.
If this occurs, parcels may arrive at different times.
Before reporting part of an order as missing, customers should check available dispatch or tracking information where provided.
16. International Delivery
Where Kente Cove Ltd offers international delivery, additional conditions may apply depending on the destination.
Cross-border orders may be affected by:
- Customs processing
- Import restrictions
- Local delivery networks
- Duties or taxes imposed by authorities
- Destination-specific requirements
We do not control customs authorities and cannot guarantee how quickly an international parcel will clear customs.
17. Customs and Import Charges
Where an international shipment becomes subject to customs duties, import taxes, or other government charges, responsibility will depend on applicable law and the terms communicated for the order.
Customers ordering internationally should check destination-country requirements where relevant.
Kente Cove Ltd does not set charges imposed independently by customs or government authorities.
18. Refused and Unclaimed Shipments
If a customer refuses a shipment without an applicable reason or fails to claim it, the parcel may eventually be returned.
After the returned parcel is received and reviewed, we will determine the appropriate next step.
Reasonable costs directly resulting from a customer-caused failed delivery may be considered where legally permitted.
19. Returns Following Delivery
Receiving an order does not prevent a customer from requesting an eligible return.
If a product is unsuitable, incorrectly supplied, damaged, or otherwise eligible for return, follow our Refund, Return & Cancellation Policy.
Customers should contact us for instructions before sending products back.
20. Updating Our Delivery Policy
Shipping arrangements can change as courier services, delivery coverage, fulfilment processes, or our website develops.
We may therefore update this Policy when reasonably necessary.
The revision date displayed on the page identifies the current version.
21. Contact Us
For questions concerning dispatch, delivery, tracking, missing parcels, incorrect products, or damaged shipments, contact:
Kente Cove Ltd
Website: kentecove.com
Business Address: 54, Igbo Quarters, Filindabo, Abuja, FCT, Nigeria
Information Email: info@kentecove.com
Support Email: support@kentecove.com
Please include your order reference when contacting us about an existing shipment.